All Greenbar storefronts and city farms are controlled by a single BigData center
Own servers in Russia, our programmers provide 24/7 service support, update and expand the capabilities of the “Virtual Agronomist”
Audit of your request
Feasibility study
Preparation of an individual marketing plan
Vertical Farm Design +
Installation of a vertical farm +
Farm management training
Growing assistance until the completion of the 1st cycle
SERVICE
Annual maintenance contract
Supply of seeds, substrates, nutrients
24/7 digital support for agronomy
Management via cloud support service
Remote control from anywhere in the world
AFTER-SALES SERVICE
TECHNICAL ADVANTAGES
Climate support in the range from +15 to +35 degrees Celsius
Humidity support in the range from 30 to 85%
Smooth adjustment and stabilization of the PH of the nutrient medium 0-12
Collection and storage of data for further analysis
Adding Feeding and Plant Maintenance Maps
Alert system and recommendations for plant care
Basic built-in growing modes for 600 plant species
TERMS OF DELIVERY AND CONNECTION
Greenbar showcases are high-tech complex and innovative equipment that operates via software. A mandatory condition for assembling and starting up the equipment is a video connection with the enterprise technologist and training on operation and maintenance. Only if the conditions of the initial consultation are met, warranty obligations are preserved.
Procedure for acceptance of industrial and technical products of the Greenbar enterprise Before purchasing and unpacking the equipment, it is mandatory to read. This instruction is an integral and mandatory condition of delivery.
This procedure is mandatory for successful start-up and subsequent operation in the interests of our customers and buyers.
The equipment arrives in rigid packaging. When accepting the equipment, you must inspect the packaging for damage. If the box is not damaged, you must open the rigid packaging, remove the contents and sign up for a video consultation.
When receiving the equipment, you must contact the technical service and sign up for a consultation on the assembly and connection of the equipment. And also draw up an act of acceptance of the equipment in full and in proper form.
We strongly recommend that you do not show excessive independence and do not carry out assembly without a video consultation. During the consultation, you and our employee will be able to inspect and check the presence of all the necessary parts, correctly insert the pallets and pumps.
Important! It is strictly prohibited to assemble and start up the equipment for the first time without the video presence of a company representative.
If the customer/buyer independently unpacks and assembles the equipment without the video presence of a technologist, and removes protective films from the parts and frame, the responsibility for the risk of accidental loss or damage to the goods passes to the customer (buyer).
The technologist will show and tell you in detail how to properly assemble the components, connect and adjust.
During the consultation, the equipment will be calibrated for your water and your mode - individually.
During the consultation, a visual check of the operation and condition of the equipment itself and all its technical units is carried out after transportation.
To connect, you must prepare in advance a Tablet or phone with ANDROID 7 or higher.
You must make sure that the Wi-Fi network signal to which you will connect is good.
You must provide the name of the Wi-Fi network and its password. Please note that the Wi-Fi network standard must correspond to 2.4G Important!! To start the equipment, you need to write to the service line your serial number of the equipment, which corresponds to the license for the software built into the equipment and is the main one for warranty and service maintenance.
Only by this number you receive an individual link to the application and the right to access the software.
After starting the application, you will receive detailed advice and test the launch of all equipment systems.
After connecting, you will be sent educational video lessons in the service line, which are mandatory for viewing before starting to work with the equipment.
Only by strictly following the rules of use will you be able to achieve excellent results and not damage the equipment.
Important!! We have made this instruction for safety and to improve the quality of work with an unfamiliar equipment system. We hope that these rules are followed.
Important!! By paying for our equipment, you accept the terms of mandatory training in working with the equipment and the rules for accepting this equipment in the presence of a company specialist.
SIGN UP FOR A CONSULTATION
TECHNOLOGIST
AGRONOMIST
MARKETER
Faults that were identified during the full operation of the Virtual Agronomist software can be corrected in the following order:
Sending a letter (request) from the client to the Telegram channel service with a detailed description of the reproduced problem (platform version, configuration, subsystem, attached screenshots);
Response of a technical support specialist during which details are clarified.
Testing of the subsystem functionality by a technical specialist according to the client's description.
A report from a technical specialist to the client based on the results of testing the functionality.
If the error is confirmed, a task for development is recorded in the improvement plan, otherwise the technical specialist consults the client on the correctness of the actions performed.
The error is corrected during the set plan for the nearest development interval.
A corrected mechanism for the subsystem operation is provided in the planned release of the subsystem update.
In an emergency, when an error prevents the full use of the subsystem functionality, the development team prepares an unscheduled update release or provides a corrected fix.
A request about a detected malfunction must contain the following information:
To ensure that your request quickly reaches the right specialist, please write:
- The number and model of your equipment (contract number)
- A clearly formulated topic of the request;
- Formulate the essence of the request. Describe your request in detail, in simple words, briefly, but specifically with the attachment of photos and videos if required. Try to describe your request to the point, without lengthy introductions and "water", but indicating all the necessary data. The better your request is, the faster you can get help from a specialist
- The version of the platform on which the operation is carried out;
- The name and version of the equipment on which the Virtual Agronomist software is running;
- A step-by-step description of how to reproduce the error;
- Screenshots (screenshot) demonstrating the presence of the error found.
Important!
Compliance with and the presence of all the above criteria in the sent request will allow the development team to resolve the issue as quickly as possible.
The Developer accepts and records all User requests. Each request is assigned a unique number that allows you to track the history of communication between the User and the Developer in the future.
The Developer informs the User about changes made to the Program code, or about adding a modernization task to the development plan.
The Developer reserves the right to request additional information from the User that may be useful for troubleshooting the Program.
If the User fails to provide or provides insufficient information required by the Developer, the latter has the right to suspend the introduction of the required changes to the Program code.